Shipping Info

ㆍOnce shipping begins, order information and invoice number will be sent via e-mail. You can also track your order in [My Page > Order History] in APmall.

ㆍYour choice of delivery agency (DHL/EMS/K-packet/SAGAWA) may be restricted depending on your order / shipping location.

International Shipping Rates

ㆍShipping rates are automatically calculated based on package weight, shipping location and delivery agency. You can check it at the check-out page.

Duties & Taxes

ㆍAll costs occurred during the Clearance process including import customs, needs to be paid by the customer.

ㆍThe tax rate applied depends on your ship-to destination. These charges are separate from shipping charges and you will be billed directly.

Order status

ㆍOrder goes through five stages. You can cancel your order when it is in Order Complete and Order Confirmation.

ㆍIn other cases, you must contact the customer service center, or you can get a refund only.

Cancellation

ㆍYou can cancel your order when it is in Order Complete and Order Confirmation.

ㆍYou can cancel your order in whole, but not in parts. To cancel an individual order, cancel the order in whole and place an order again.

ㆍShipping rates will not be returned though you cancel parts of the order.

Returns

ㆍYou can return your order in whole and in parts. Go to Contact Us for return.

ㆍFor goods returned because of your fault and/or changing your mind, you are responsible for return shipping rates.

ㆍYou must cover the return shipping rates though you have received your package using free shipping code.

ㆍYou must also return samples and free gifts together.

* No returns allowed

- If the return deadline has passed

- If you are responsible for damaged/missing goods (not if you opened only the package to see goods inside)

- If you opened the package and as a result, goods went down in value.

- If you have used goods in whole or in parts and as a results, their value went down.